Returns:
Every order is covered by our 60-Day Money Back Guarantee. If you are not satisfied with your purchase — your afternoons and evenings haven't changed, or you simply can't get on with the taste — contact our customer service within 60 days of delivery with your order number and you will be refunded the purchase price in full. You do not need to return anything, empty bottles included. All refunds must be registered through our customer service.
I received a faulty item
If you received a faulty item, please contact our support team immediately with the following information:
- Your order number
- Which item is damaged?
- A description
- Photo evidence
If your package is damaged upon delivery, please take a photo and send it directly to our customer service. Claims for damaged packages must be submitted within 7 days of the delivery date. We cannot issue a refund, credit note, or replacement without proof of damage from a member of our support team.
I received the wrong item
If, contrary to expectations, you received the wrong item, please contact our support team immediately and provide us with the following information:
- Your order number
- The name of the item you did not receive
- The name of the received item
- A photo of the received item
Exchanges:
Unfortunately, we do not offer exchanges. If you wish to change your order, contact our customer service — we will refund the order under the 60-Day Money Back Guarantee and you can place a new order for the correct product.
Defective or damaged products
If the product is defective, has been damaged during transport or is otherwise faulty, we will replace it or refund it at no cost to you once you have sent us the information listed above. No return is required.
Return Address: 3833 Powerline Rd suite 801, Fort Lauderdale Florida 33309, United States
(Only used if our customer service specifically asks you to return an item — for example for a quality investigation. You will never be asked to pay return shipping.)
Please do not hesitate to contact our customer support at any time: info@byebyeblues.shop