1. Introduction
1.1 These General Terms and Conditions ("GTC") govern the relationship between Merkel LLC, trading as Bye Bye Blues (the "Seller"), and the Buyer in connection with the sale of goods via the website byebyeblues.shop (the "Website").
1.2 Unless the context otherwise requires, capitalised terms used in these GTC have the meanings given to them in Section 25.
1.3 By using the Website and placing an order, the Buyer confirms that they have read, understood and accepted these GTC.
2. Ordering
2.1 Orders may be placed via the Website by following the ordering process and completing payment.
2.2 The Seller reserves the right to refuse or cancel any order for any reason, including where the product is unavailable, there is an error in the price or product description, or the order appears fraudulent.
2.3 The contract between the Seller and the Buyer is concluded when the Seller sends the order confirmation email.
2.4 The Buyer is responsible for ensuring that all information provided during the ordering process is accurate and complete.
2.5 Placing an order constitutes an offer to purchase the goods in accordance with these GTC.
3. Prices and Payment
3.1 All prices are displayed in US dollars (USD) and are inclusive of applicable sales tax unless stated otherwise.
3.2 Payment must be made in full at the time of ordering using one of the payment methods offered on the Website.
3.3 The Seller reserves the right to change prices at any time. Price changes do not affect orders already confirmed.
4. Shipping and Delivery
4.1 Orders are dispatched within 24 hours of purchase.
4.2 Our goods are shipped from within the United States. Orders delivered to addresses within the United States are not subject to import duties. For orders delivered outside the United States, the Buyer is the importer of record and is responsible for any customs duties, import taxes or fees levied by the destination country.
4.3 Delivery times are estimates only and are not guaranteed. Delivery typically takes 7–12 business days from dispatch.
4.4 Risk of loss passes to the Buyer upon delivery to the shipping address provided.
5. Product Information
5.1 The Seller makes reasonable efforts to ensure that product descriptions, images and information on the Website are accurate. Minor variations in colour, packaging or appearance may occur.
5.2 The products sold on the Website are dietary supplements. Statements regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
5.3 Individual results may vary. Testimonials and reviews reflect individual experiences and are not guaranteed outcomes.
5.4 The Buyer should consult a healthcare provider before starting any supplement regimen, especially if pregnant, nursing, trying to conceive, taking medication or managing a medical condition.
6. Payment Disputes
6.1 If the Buyer has any concern about an order, the Buyer agrees to contact the Seller at info@byebyeblues.shop before initiating a chargeback or payment dispute, so that the Seller has the opportunity to resolve the matter, including under the 60-Day Money Back Guarantee in Section 10.
6.2 The Seller will respond to all refund requests in accordance with Section 10.
7. Dispatch
7.1 Orders are dispatched to the shipping address provided by the Buyer at checkout.
7.2 The Buyer must ensure the shipping address is correct. Address corrections can be made by contacting the Seller within 24 hours of placing the order.
7.3 Once an order has been dispatched, the Seller cannot change the shipping address.
7.4 A tracking number will be provided by email once the order has been dispatched, typically within 1–2 days.
7.5 If the Buyer has not received a tracking number within 3 business days of dispatch, the Buyer should contact the Seller at info@byebyeblues.shop.
7.6 The Seller is not responsible for delays caused by the carrier, customs, weather or other circumstances beyond its control.
7.7 If a parcel is returned to the Seller as undeliverable due to an incorrect address provided by the Buyer, the Seller will contact the Buyer to arrange redelivery. Additional shipping charges may apply.
7.8 Orders are dispatched from the Seller's fulfilment partner in the United States. Delivery typically takes 7–12 business days from dispatch. In exceptional cases delivery may take up to 3 weeks.
7.9 Orders delivered within the United States are not subject to import duties or customs charges. For international orders, any customs duties, taxes or fees are the responsibility of the Buyer.
8. Non-Delivery
8.1 If an order has not arrived within the estimated delivery window, the Buyer should first check the tracking information provided.
8.2 If an order has not arrived within 20 business days of dispatch, the Buyer should contact the Seller at info@byebyeblues.shop with the order number. The Seller will investigate with the carrier and, where the parcel is confirmed lost, will resend the order or refund it in full at the Buyer's choice.
8.3 Cancellation of an order before dispatch is possible within 24 hours of placing the order. After dispatch, the order remains covered by the 60-Day Money Back Guarantee in Section 10.
9. Refunds
9.1 Approved refunds are processed to the original payment method.
9.2 Refunds typically appear within 5–10 business days depending on the Buyer's bank or card issuer.
9.3 The Seller is not responsible for delays in refund processing caused by the Buyer's bank or card issuer.
10. Guarantee and Returns
10.1 Every order is covered by the Seller's 60-Day Money Back Guarantee.
10.2 If the Buyer is not satisfied with the product for any reason — including that the product has not produced the desired change, or that the Buyer cannot tolerate the taste — the Buyer may request a full refund of the purchase price by contacting the Seller at info@byebyeblues.shop within 60 days of delivery, quoting the order number.
10.3 The Buyer is not required to return the product, whether opened, used, or empty, in order to receive a refund under this guarantee.
10.4 The Seller will not ask the Buyer to bear any return shipping cost. If, exceptionally, the Seller requests the return of a product for a quality investigation, the Seller will provide a prepaid return label.
10.5 The guarantee applies once per Buyer per product and covers the purchase price of the goods. Shipping charges paid at checkout, where applicable, are non-refundable unless the goods were defective or the order was not delivered.
10.6 Refund requests received more than 60 days after delivery are at the Seller's discretion.
10.7 The Seller reserves the right to refuse refunds where it reasonably believes the guarantee is being abused, including repeated refund requests across multiple orders or accounts.
10.8 Exchanges are not offered. If the Buyer wishes to change an order, the Buyer may request a refund under this Section and place a new order.
10.9 Where the Seller resends a lost or defective order, the replacement is dispatched from the Seller's fulfilment partner in the United States and is subject to the delivery times in Section 7.
11. Damaged or Defective Goods
11.1 If goods arrive damaged or defective, the Buyer should contact the Seller within 7 days of delivery with the order number, a description of the fault and photo evidence.
11.2 The Seller will replace or refund damaged or defective goods at no cost to the Buyer. No return is required.
11.3 The Seller cannot process claims for damaged parcels without photo evidence submitted within the period in 11.1.
12. Wrong Item Received
12.1 If the Buyer receives an item other than the one ordered, the Buyer should contact the Seller with the order number, the name of the item ordered, the name of the item received and a photo of the item received.
12.2 The Seller will dispatch the correct item or refund the order at no cost to the Buyer.
13. Cancellation
13.1 The Buyer may cancel an order free of charge by contacting the Seller within 24 hours of placing the order, provided the order has not yet been dispatched.
13.2 After dispatch, cancellation is not possible; the order remains covered by the 60-Day Money Back Guarantee in Section 10.
14. Intellectual Property
14.1 All content on the Website, including text, images, logos, product names and designs, is the property of the Seller or its licensors and is protected by applicable intellectual property laws.
14.2 The Buyer may not reproduce, distribute or use any Website content without the Seller's prior written consent.
15. Privacy
15.1 The Seller processes personal data in accordance with its Privacy Policy, available on the Website.
16. Limitation of Liability
16.1 To the fullest extent permitted by law, the Seller's total liability to the Buyer in connection with any order is limited to the amount paid by the Buyer for that order.
16.2 The Seller is not liable for any indirect, incidental, special or consequential loss.
16.3 Nothing in these GTC limits or excludes liability that cannot be limited or excluded under applicable law.
17. Indemnity
17.1 The Buyer agrees to indemnify the Seller against any claims, losses or costs arising from the Buyer's breach of these GTC or misuse of the Website.
17.2 Where any loss is contributed to by both parties, liability is apportioned in accordance with applicable law.
18. Force Majeure
18.1 The Seller is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, carrier failures, strikes, pandemics or government action.
19. Website Use
19.1 The Buyer agrees to use the Website only for lawful purposes and in a manner that does not infringe the rights of others.
19.2 The Seller may suspend or terminate access to the Website for any Buyer who breaches these GTC.
20. Third-Party Links
20.1 The Website may contain links to third-party websites. The Seller is not responsible for the content or practices of those websites.
21. Changes to These Terms
21.1 The Seller may update these GTC at any time. The version in force at the time of ordering applies to that order.
22. Severability
22.1 If any provision of these GTC is found to be invalid or unenforceable, the remaining provisions continue in full force.
23. Entire Agreement
23.1 These GTC, together with the order confirmation and the policies referenced on the Website, constitute the entire agreement between the Seller and the Buyer.
24. Contact
24.1 Merkel LLC, trading as Bye Bye Blues 3833 Powerline Rd Suite 801, Fort Lauderdale, Florida 33309, United States Email: info@byebyeblues.shop
25. Governing Law and Definitions
25.1 These GTC and any contract formed under them are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. Any dispute arising under these GTC is subject to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida.
25.2 "Buyer" means the person placing an order via the Website.
25.3 "Seller" means Merkel LLC, trading as Bye Bye Blues.
25.4 "Goods" means the products offered for sale on the Website.
25.5 "Website" means byebyeblues.shop and any associated pages.
25.6 "Order" means a request by the Buyer to purchase Goods via the Website.
25.7 "Guarantee" means the 60-Day Money Back Guarantee described in Section 10.